Who is Cloudmanagedwifi.co.nz?
Cloudmanagedwifi.co.nz is a division of Cloudifi NZ Limited, NZBN 9429046511720, with head office located in Perth, Western Australia. All prices on our site are in NZ Dollars (NZD) excluding GST which will be added at checkout.
How can I contact Cloudmanagedwifi.co.nz?
You can call us on 0 9887 4662, 9am-5pm Monday to Friday. You can also email us at sales at cloudmanagedwifi.co.nz or use the form on our contact page to send us a message. Our head office and mailing address is 68 Russell St, WestPort, NZ, 7825.
Can I get a written Quote automatically?
We have made it easy for our customers to generate their own quote online. Simply add the items you require to the Cart, then view the Cart. Underneath the "Checkout" button is a link to "Print Cart as Quote". This will generate a nicely formatted quote for you. If you require a formal quotation and best pricing for a large order, then please contact us with your requirements via our Contact form.
Is Cloudmanagedwifi.co.nz an Authorised Cisco Meraki Reseller in New Zealand?
Yes, as a division of Cloudifi NZ Limited, CloudManagedwifi.co.nz is an Authorised Cisco Meraki Reseller in New Zealand.
We are well connected with the team at Cisco and Cisco Meraki, meaning we can offer superior support to you our valued customers.
How long has Cloudifi NZ Limited been in business?
We were incorporated in December 2017 but have operated in Australia as Cloudmanagedwifi.com.au under Cloudifi Pty Ltd and the USA as Cloudmanagedwifi.com under Cloudifi, inc. for the past 5 years.
How long has Cloudifi been working with Meraki?
We have been working with Meraki since Cisco purchased Meraki in 2012.
Who owns Cloudifi?
The Managing Director of Cloudifi NZ Limited is Andrew Wilmot and he will be happy to speak with you should you require our direct assistance.
Andrew has worked with Cisco technologies for over 10 years in technical and business development roles throughout Australia.
What does Cloudifi do?
Cloudifi are Cloud Integrators, Mobile Device Technology Specialists and Wireless Network Experts.
As part of our offering we sell and use Meraki products in our solutions for our customers to ensure reliable, secure and easy to manage Internet Access.
Cloudifi also specialise in solutions for Guest WiFi incorporating Presence and Retail Analytics integrated with Cloud Point of Sale Solutions.
We are Meraki certified, and have several network engineers on our team.
Where does Cloudifi do business?
Given the procurement model of Meraki whereby products are shipped directly from the USA to the customer, we are able to supply to all of New Zealand and the Pacific Islands very easily.
We have customers across NZ, and work with affiliate partners in areas where we do not have a physical presence to install Meraki equipment where required.
We can configure a network remotely as Meraki is 100% Cloud Managed - it is not necessary to send expert technical people to the site in most cases!
Where does Cisco Meraki product ship from?
Cisco Meraki product ships directly from the USA into New Zealand and the Pacific Islands at the present time.
This is so that Cisco Meraki can manage the unique Cloud Managed Licensing Model, where each individual product is specifically licensed to an end user customer.
Why must I buy a licence with my hardware product?
Cisco Meraki's Cloud Managed Licensing model means that the customer must licence the use of the Cloud Dashboard, through which the products are managed.
The licence subscription includes all the software updates for the hardware for the term of the licence.
It also includes access to Cisco Meraki's technical support desk and an advanced replacement hardware warranty for the devices for the term of the licence.
I can't find the Meraki product I want on your site - do you sell the whole range?
Yes, we sell all of Meraki's products, if there is something that you need and its not on our site, please contact us for a quote.
What is the Shipping time for an order?
Typically an order will be processed by Cisco Meraki within 2 days of receipt and transit time to New Zealand and the Pacific Islands is approximately 5 business days.
You should have your order on your doorstep within 7-10 days unless there is a stock shortage.
What do I do if I have a DOA, Warranty or Support issue?
Cisco Meraki look after their own warranty returns and support. Call +61 2 8520 3052 for their support centre or you can log a case online here: Meraki RMA request
Log a call quoting the serial number of the unit and they will organise an advance replacement product to be shipped to you via Priority UPS within 1 business day.
If you are in desperate need of a product to replace a failed unit we may have a demo product we can loan you whilst your advance replacement arrives.
Please call us on 0 9887 4662 for assistance.
Where can I find Meraki's Support Policies?
Cisco Meraki's Support Policies including Warranty and Return Policies can be found here:
As an authorised reseller of Cisco Meraki in New Zealand and the Pacific Islands, Cloudifi NZ Limited will facilitate RMA and Warranty requests where required to ensure timely resolution.
You can rely on us to ensure your dealings with Cisco Meraki are trouble free by virtue of the strength of our relationship with Cisco and Cisco Meraki in New Zealand.
Please call us on 0 9887 4662 for assistance.
What is your returns Policy?
Goods can be returned for a full refund if you are unsatisfied with the products for any reason. All returns must meet the following criteria:
To request a refund, please complete Meraki's RMA form here and also email us at firstname.lastname@example.org notifying us of your RMA lodgement.
Please ship the goods back to Cisco Meraki directly, at your own cost.
Your refund will be issued by us once the goods are received and the RMA is approved by Meraki.
How can I cancel my order?
You may cancel your order any time before it has shipped from Meraki (up to 48 hours after order placement in most circumstances) by simply emailing or calling and notifying us that you wish to cancel the order.
Where can I find your Terms and Conditions of Sale?
Our Terms and Conditions of Sale are available by clicking here.